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In a global economy defined by experience, organizations must move beyond reactive systems to achieve true operational fluency. The requirement has shifted to an integrated architecture capable of delivering low-code development, omnichannel orchestration, and automation. Netcall’s Liberty Create platform serves as the definitive ecosystem for this transition.
Our role is to align Liberty’s advanced technical stack, including its latest Agentic AI and Machine Learning frameworks, with the core drivers of your business.
Advisory and roadmap services to define the right Liberty footprint, contact centre, case management, low-code apps and automation, aligned to business outcomes.
Configure and extend low-code applications, portals and case workflows to digitize services quickly, with governance and reuse built in.
Deploy Liberty’s omnichannel contact centre to orchestrate voice, chat, email and messaging; integrate agent desktops with case management and knowledge to improve first-contact resolution.
Connect Liberty to CRMs, ERPs, telephony and cloud services using secure APIs and event-driven patterns to ensure real-time data flow and a unified customer view.
Implement Liberty RPA and Liberty IDP to automate document processing, reduce manual effort, and accelerate case handling.
Migrate on-prem solutions to Liberty Cloud, manage upgrades, and run secure, monitored cloud operations with SLAs and observability.
Role-based training, adoption programs and 24/7 support to ensure teams use Liberty effectively, and new processes stick.
Design and configure goal-driven AI agents within the Liberty ecosystem to handle end-to-end tasks such as updating records or progressing cases without manual intervention.
By leveraging the Liberty platform, VE3 deploys Agentic AI architectures that navigate complex workflows and execute cross-system tasks based on goal-oriented logic.
Eliminate manual hand-offs by allowing the platform to autonomously update records, trigger multi-channel communications, and progress cases based on real-time data inputs.
AI is integrated as a native layer within the service ecosystem rather than a peripheral addition. We implement predictive routing and advanced decisioning models to optimize resource allocation and ensure that every interaction is driven by high-fidelity data.
We ensure full transparency and ethical governance. We configure robust data ownership safeguards and built-in security controls so that every model operates within a secure and compliant enterprise environment.
We utilize pre-trained machine learning models for specialized tasks such as entity recognition, sentiment analysis, and key-phrase extraction. This approach bypasses lengthy development cycles and allows for the rapid scaling of intelligent automation from initial pilot to full production.
A six-phase delivery methodology built on Oracle best practices, aligned to Oracle's quarterly release cycle from day one of engagement.
As a strategic Netcall partner, VE3 specializes in accelerating digital transformation for UK Local Authorities, Central Government, and NHS Trusts. We bridge the gap between citizen needs and low-code agility.
Deep experience leveraging Netcall’s Patient Hub and Liberty platform to reduce DNA rates, automate clinical bookings, and manage elective recovery, all while meeting strict NHS IG and safety standards.
A proven track record delivering through G-Cloud, Cloud Compute 2, and Digital Specialist & Programmes (DSP) frameworks, ensuring procurement is seamless and compliant for public sector bodies.
VE3 specializes in integrating Liberty Create with complex enterprise ecosystems, including PAS/EPR systems in healthcare and legacy ERPs in local government.
By combining Netcall’s IDP/RPA with VE3’s advanced data engineering, we transform manual document processing like parking permits or FOI requests into streamlined, automated workflows with measurable ROI.
Beyond the build, we provide 24/7 managed services and "Observability-as-a-Service" to ensure your citizen-facing services remain reliable, secure, and continuously optimized.
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Work with VE3 to define the right Netcall strategy, deploy Liberty solutions at pace, and embed automation and integrations that scale.
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