A secure, scalable, and fully governed operating model — combining our purpose-built platform, multidisciplinary people, proven best practices, and repeatable processes — that takes complex public-sector digital products from discovery to live operation with the rigour Government demands and the pace modern users expect.

Falcon is VE3’s purpose-built digital delivery operating model. It brings together the Falcon Platform (technology architecture), the right people in structured roles, engineering governance, release management, best practices, and live-service operations — everything needed to design, build, and run complex data-driven services under public-sector assurance requirements.
Falcon is not a product you install. It is a complete operating model that integrates product leadership, architecture, engineering, quality assurance, User-Centred Design, User Research, DevOps, business analysis, programme management, and live service support into one coherent, repeatable delivery engine.
Government digital services demand more than good code. They require traceable release management, separation of duties, environment-controlled promotion, incident readiness, and full alignment with frameworks such as the GDS Service Standard. Falcon was engineered from the ground up as an operating model that meets these requirements natively — not as afterthoughts — by combining people, platform, and proven ways of working.
Falcon brings frontend, backend, DevOps, QA, UX, BA, and programme management together under a unified governance structure. Teams collaborate through a structured daily and weekly cadence with clear escalation paths, decision rights, and client-exposure controls — all supported by defined roles and responsibilities.
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Every line of code flows through a controlled branching model: feature branches merge to pre-dev, are promoted to main via reviewed pull requests, and progress through release branches. Branch protections, CODEOWNERS enforcement, and separation of duties (developers write, leads review, DevOps merges) ensure safe, traceable releases.
The technology foundation of Falcon is built on Kubernetes and is deliberately cloud-agnostic — deployable on any major cloud provider or on-premises infrastructure. Dedicated microservices, data processing, API gateway routing, authentication (Gov.UK One Login), notifications (Gov.UK Notify), OAuth, and KPI monitoring are all managed as code via Terraform, ensuring portability and repeatability.
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The operating model is designed for environments where public trust is paramount. GitHub team-based access controls, admin-bypass-disabled branch protections, locked production branches, and controlled deployment windows ensure that only approved, tested code reaches live systems.
Services delivered through Falcon are built to meet the 14-point GDS Service Standard from day one. The operating model’s integrated team structure, agile delivery cadence, user research function, accessibility-first design, open technology choices, and operational readiness address many assessment criteria by default — accelerating the path to a successful GDS assessment.
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Falcon includes a dedicated support and customer success function with L1/L2 incident management, user communications, service metrics, and continuous monitoring. The model is built to operate, not just to ship.
Falcon is built on a modern, production-proven architecture designed to deliver high reliability, scalability, and security in line with government standards. The platform adopts a modular, service-oriented approach, enabling independent scaling, rapid iteration, and long-term maintainability.

A responsive and accessible interface designed to meet government usability and accessibility standards.

A set of scalable backend services handling business logic, data processing, and integrations.

Workloads are packaged and orchestrated to ensure resilience, portability, and efficient resource utilisation.

Fully automated environment provisioning and configuration to ensure consistency, repeatability, and governance.

Optimised mechanisms for high-speed data access, event processing, and system communication.
We work natively within Foundry Code Repositories — building sophisticated pipelines, not bolt-ons.
A disciplined domain modelling approach that prevents duplicate objects and ensures a single view of the patient.
A Data Twin must be interactive - not just a read-only reporting layer.
Structured governance to keep the Data Twin accurate, lean, and performant as the platform matures.
A deliberate Foundry + Azure model that maximises the strengths of both platforms.
As the national provider of NHS-PET, privacy is embedded into the pipeline - not applied as an afterthought.
Quality gates embedded directly into pipeline code - not monitored after the fact.
Built to grow your team's capability - not your dependency on us.
A deliberate Foundry + Azure model that maximises the strengths of both platforms.
The platform integrates seamlessly with government and third-party services, including Gov.UK OneLogin, Gov.UK Notify, OS API, Companies House, and many more. These integrations ensure compliance with public sector standards while enabling secure, real-time interactions across the ecosystem.
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Main public-facing web application
Retailer-facing portal for data submission and API access
Internal support and administration frontend
Central entry point for all external API requests
Core data aggregation engine
Authentication service
OAuth 2.0 service managing API authentication
Transactional messaging service
KPI generation, monitoring, and reporting
Infrastructure-as-code definitions
Rapid prototyping and proof-of-concept environment
Dedicated User Research function and UX team embedded within the delivery structure. User research is a standing activity across all sprint cycles.
Product Lead and Business Analysts ensure end-to-end user journeys. Programme governance enforces whole-problem thinking.
Falcon ensures a consistent, seamless experience for end users across web, email, SMS, mobile (where applicable), and other channels, with uniform GOV.UK branding, messaging, tone, and integrated transactional communications via Gov.UK Notify.
Dedicated UX designers enforce simplicity; GOV.UK Design System patterns used throughout.
Accessibility built to WCAG 2.2, tested across devices and assistive technologies.
Inherently multidisciplinary: Product, Architecture, Engineering, DevOps, QA, UX, User Research, BA, Programme Management, and Live Service Support — all under one governance structure.
Two-week sprints, daily stand-ups, bi-weekly planning, and weekly governance reviews.
Controlled release model and CI/CD pipelines enable frequent, safe deployments.
Security enforced at every layer with separation of duties and auditable infrastructure.
Automated KPI Mapper with CSV exports for transparent reporting.
Open, cloud-agnostic stack with government-approved common components.
All code in GitHub with clear ownership and review processes.
Integrates Gov.UK One Login, Gov.UK Notify, and GOV.UK Design System; built on REST, OAuth 2.0, OpenID Connect.
Dedicated Live Service Operations with L1/L2 support, incident management, and 24/7 monitoring.
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