MPS’s ERP system, Oracle E-Business Suite, was extensively customized with over 55 bespoke integrations. This reliance on custom-built interfaces created challenges in system interoperability, scalability, and maintenance.
.png){kind=small}
Metropolitan Public Service (MPS) – A local government authority with over 55,000 employees, committed to enhancing BPO services & operational efficiency through automation
MPS’s ERP system, Oracle E-Business Suite, was extensively customized with over 55 bespoke integrations. This reliance on custom-built interfaces created challenges in system interoperability, scalability, and maintenance.
The core ERP was heavily tailored to meet MPS’s specific needs, deviating from the universal, out-of-the-box solutions offered by Commercial Off-The-Shelf (COTS) systems.
The organization’s technology landscape was a mix of core and non-core applications that were poorly integrated, which further complicated efforts to streamline processes and adopt standardized solutions.
The existing CARM system, used to manage rostering for over 35,000 officers, lacked modern capabilities such as real-time data visibility and automation, causing inefficiencies and increased error rates.
In Finance, VE3 deployed RPA to automate general ledger management, accounts payable/receivable, and other routine financial operations, improving accuracy and speeding up financial reporting. AI-driven financial analytics were leveraged for budgeting, forecasting, and financial planning, enabling MPS to make data-driven decisions and align with long-term goals. The automation of financial processes resulted in reduced costs, fewer errors, and greater efficiency.
VE3 enhanced procurement by integrating AI and advanced analytics for strategic sourcing, supplier management, and decision-making, driving smarter procurement decisions. Routine tasks like low-value sourcing and catalogue buying were outsourced, while strategic procurement remained in-house and optimized with AI tools. This approach allowed MPS to improve supplier relationships, reduce procurement costs, and ensure alignment with broader organizational goals.
Automation reduced manual labour, freeing resources for strategic work. I and automation minimized errors, lowering rework costs and boosting efficiency. Automation speeds up processes, improving service delivery, productivity, and reducing operational costs.
VE3 optimized HR and payroll functions by implementing Robotic Process Automation (RPA) to handle routine tasks like payroll processing and benefits administration, reducing manual intervention and errors. AI tools were integrated into strategic HR functions such as talent management and workforce planning, allowing MPS to streamline operations while maintaining cost-efficiency by outsourcing routine tasks.
.png)
By combining automation, AI, and BPO, VE3 transformed MPS’s operations into a more efficient, scalable, and cost-effective model.
.png)
