Case Study

Building a Modern Intranet with SharePoint Online

How a Global Mobility Company Enhanced Communication and Collaboration

Project Objectives

A global mobility company in the transportation sector sought to improve internal communication, collaboration, and knowledge sharing by developing a customized SharePoint-based intranet. The goal was to create a centralized platform for real-time communication across departments and geographies, integrate the existing M365 ecosystem, enhance user experience, and align with the company’s branding and operational needs.

Challenges

Current System Limitations

The existing SharePoint Online environment was limited to document libraries, without a dedicated intranet portal or meta-tagging system for document searches.

Cross-Departmental Communication

Lack of a centralized platform for real-time communication and knowledge sharing across multiple geographies.

Integration Gaps

Difficulty in seamlessly integrating other business applications, such as HRMS, CRM, and ITSM, into the SharePoint framework.

Customization Needs

Require a highly customizable platform that aligns with the company's brand while ensuring adaptability for future scalability.

Solution Approach

Requirement Gathering

VE3 initiated the project by engaging stakeholders across various locations, conducting interviews and surveys to identify pain points, and gathering insights on what employees needed from the new intranet portal.

System Evaluation and Gap Analysis

VE3 conducted an in-depth analysis of the current SharePoint environment, identifying usability issues, storage constraints, and integration gaps. This allowed VE3 to create a roadmap for the new system's features.

M365 Ecosystem Integration

The new intranet was designed to seamlessly integrate with existing M365 tools like Teams, Yammer, and OneDrive. VE3 also evaluated how other business apps, such as HRMS and ITSM, could be integrated to provide a unified user experience.

Customization and Design

VE3 developed a fully customized and branded intranet, incorporating essential features like announcements, news feeds, discussion boards, and employee directories. The design was mobile-responsive, ensuring accessibility across devices.

Advanced Features Development

VE3 created personalized dashboards, collaboration spaces, task management tools, and automated workflows to streamline content approval and operational efficiency.

Security and Role-Based Access

VE3 implemented strong security measures, including role-based access control (RBAC) integrated with Active Directory, to ensure secure user authentication and data protection.

Key Outcomes

  • Enhanced Collaboration: The new intranet portal significantly improved cross-departmental and inter-location communication, allowing employees to collaborate more efficiently on a single platform.
  • Operational Efficiency: Integrating task management tools, workflows, and business apps streamlined operations, enabling employees to manage tasks and access relevant information more easily.
  • Improved Usability: The mobile-responsive design and personalized dashboards improved the user experience, making it easy for employees to navigate the portal and find the information they needed.
  • Security and Compliance: Robust security protocols ensured that sensitive data remained secure, while role-based access control (RBAC) provided appropriate permissions based on user roles.
  • Integration with M365: The seamless integration of M365 tools like Microsoft Teams and Yammer enabled real-time collaboration and enhanced the intranet's overall functionality.

Conclusion

VE3’s expertise in designing and implementing SharePoint-based intranet portals was instrumental in successfully developing and launching the company’s new intranet. The project enhanced communication and operational efficiency and provided a secure, branded platform that aligned with the company’s goals. VE3 continues to support the organization with ongoing maintenance, ensuring the portal remains secure, scalable, and up to date.

Innovating Ideas. Delivering Results.

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