Case Study

Flexible Development and Support for Netcall Liberty Create Platform

Introduction

Digital Factory focused on delivering efficient and scalable solutions to business customers, required flexible development and ongoing support for their Netcall Liberty Create platform. They sought a partner to help them deliver specific work packages to meet business needs while also providing a comprehensive support capability to ensure the continuous operation and maintenance of existing and newly delivered solutions.

Challenges

Balancing Flexibility with Stability

The client needed to rapidly deliver evolving low-code solutions while ensuring the continuous stability, performance, and maintenance of existing and newly deployed applications on the Netcall Liberty Create platform.

Managing Integration and Ongoing Support Complexity

Integrating workflows, automations, and support systems (such as ServiceNow) across multiple solutions required a scalable support model to enable fast issue resolution without disrupting business operations.

Approach

Flexible Development

VE3 defined and delivered scalable low-code applications tailored to business needs.

Integration and Optimization

Seamless integration with existing systems optimized workflows and platform performance.

Workflow Automation

Automate repetitive tasks and streamline processes to boost efficiency and reduce costs.

Support and Maintenance

VE3 provided ongoing support, leveraging ServiceNow for efficient issue management.

Innovation and Early Access

VE3 enabled the client to access new features and participate in beta programs.

Collaboration with Netcall

VE3 worked with Netcall’s product team to influence new feature development.

Results

  • Agile Solutions: The client achieved scalable, low-code applications to meet business needs quickly.
  • Improved Performance: Integration optimized workflows and enhanced data interoperability across systems.
  • Efficient Support: Service Now integration streamlined support, ensuring rapid issue resolution.
  • Innovation: Early access to new features kept the client ahead with cutting-edge technology.
  • Client Satisfaction: The collaborative approach ensured high satisfaction and successful delivery.

Conclusion

By partnering with VE3, the client successfully achieved agile low-code development, seamless platform integration, and reliable ongoing support, enabling continuous innovation and high-performing digital solutions on the Netcall Liberty Create platform.

Innovating Ideas. Delivering Results.

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