Overview

A local public transport authority faced significant data challenges impacting its ability to optimize bus services and plan for future mass transit systems. With fragmented data sources, inconsistent quality, and limited analytical capabilities, the authority struggled to make data-driven decisions. A data platform solution was implemented to centralize, manage, and analyze transport data, enabling more effective decision-making and operational improvements.

Challenges

Data Fragmentation

Data was scattered across multiple systems, making integration and reporting difficult.

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Poor Data Quality and Governance

Data was inconsistent and outdated, lacking clear governance.

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Limited Analytical Capabilities

There was a lack of skilled data engineers and scientists.

Low Data Literacy

Staff struggled to effectively use data for decision-making.

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VE3’s Data Platform Solution

Data Discovery

Discovering and cataloging all internal and external data systems, including bus ticketing platforms and external data sources related to passenger travel behaviour.
Creating a unified inventory of all relevant data to ensure easy access and consistency across the organization.

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Data Modelling

A central data platform using Microsoft Azure was built within the authority's Azure environment to store, manage, and validate data.
Various transport data sources, such as bus usage statistics, ticket preferences, and travel patterns, were integrated into the platform.
Data governance practices, such as validation rules and quality checks, were applied to ensure data accuracy and consistency.

Data Visualization

Interactive dashboards were created for real-time monitoring of key performance indicators (KPIs), such as passenger counts, ticket sales, and route performance.
Custom reports were made available for stakeholders, enabling them to access relevant data for operational decision-making.

Security & Support

Role-based access controls were implemented to restrict data access to authorized personnel only.
Integration with Azure’s security features ensured compliance with data protection regulations and secure handling of sensitive information.
Ongoing support was provided to troubleshoot and resolve any issues that arose, ensuring the platform was always operational.

Training

In-depth training sessions were held for the ICT team on platform design, security, and data management.
Business teams were trained on how to use the platform for data ingestion, reporting, and analysis, including creating and maintaining dashboards and visualizations.
Knowledge transfer was integrated into the implementation process, empowering the staff to independently manage the platform post-implementation.

Results

Improved Decision-Making: The platform provided real-time insights, enhancing decision-making for Bus Reform and Mass Transit, and boosting operational efficiency.
Consistent Data: Centralized and standardized data created a reliable “single source of truth,” reducing errors and improving reporting accuracy.
Enhanced Security: Robust security features protected sensitive data while ensuring authorized access.
Long-Term Sustainability: Comprehensive training made the authority self-sufficient in managing and maintaining the platform for continued success.

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Data & Analytics

AI & Innovation

App Development

Product & Design

Cloud & DevOps

Cyber & Digital

Emerging Tech

Enterprise Solutions

Strategy & Management

Quality & Performance

Data Platform Solution for a Local Public Transport Authority